SDTECH service rules
Thanks for purchasing products from Shenzhen Shengdan Technology Co.,Ltd, for the aim of providing better services and security of your interests, we make the commitment, please careful reading of the following rules:
1, Standard services:
User registration: In order to preserve your rights, please provide your detailed information for providing continuous and efficient service.
Product enquiry, industry information and technical consultation of interactive multimedia products.
Product and service complaints: Give customer a satisfactory answer promptly for any unsatisfied product or service.
Technical training: Customer can receive a one-time free technical training in our service organizations.
2, Date of deliver:
Order deliver: We will try the best to meet the needs of clients, with special requirement like ahead of schedule, we will made arrangement of production and assemble for the purpose of meeting customer expectation.
On deliver, we will provide following files and parts:
2.1 Maintenance manual
2.2 Installation instruction
2.3 List of product accessories
2.4 1% of wearing parts
3, After-sales service commitment:
Service purpose: quick, decisive, accurate, considerate and thorough.
Service object: relying on quality to meet customer satisfaction.
Service efficiency: On receipt of the equipment failure notification appearing in or out of warranty period, we will response within 10minutes, and send maintenance staff to handle failures and give positive reply within 24hours after confirm the product model no., purchased date, series no., faulty details and quantity etc., providing reasonable failure solution within 3days.
4, Warranty: We provide one year free warranty and lifetime maintenance for all of our products; customers can choose to delay 2-5 years paid warranty (the warranty period counted from the day of receipt of goods for the customer);
5, Training of product application and marketing: we provide free training of product application and marketing guidance.
6, After-sales service feedback: the technical service department is exclusively response department for customers; we will accept and record all kinds of consultation, failure service requests, requests for equipment maintenance, customer suggestions and complains by telephone, fax or email; Deliver to related departments to deal with the problems in the shortest time, and feedback the result or comment to customer in the response time.